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  • Every customer matters

    Today we've published Every Customer Matters , our revised strategy for supporting customers in vulnerable circumstances.

    It forms part of our five-year business plan for 2020-2025 that we have submitted to Ofwat, our regulator, for consideration.

    Every Customer Matters sets out a series of commitments to raise awareness and increase uptake of the support we offer our customers along with a series of initiatives we will deliver by 2025. 

    It has been endorsed by the experts on our advisory group who said: "We are impressed with all of the work that Wessex Water has done to date to support customers in vulnerable circumstances and the emphasis that this has within the business. 

    "We support all of the promises and future initiatives set out in the strategy.  We believe Wessex Water is a leading company in this area within the sector and the initiatives to 2025 are building on very strong foundations in addressing further the needs of customers who find themselves in vulnerable circumstances."

    We would like to thank the many partners who have helped us to co-create this strategy by providing invaluable input through workshops, surveys and face-to-face interviews. We're really exciting to share our strategy and look forward to working with our partners.

    If you have any questions about Every customer matters or you'd like to get involved in any of the initiatives please get in touch.  

    Find out more about our business plan

    Every customer matters