News

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• Ofwat’s new customer-focused licence condition

  On 12 February, Ofwat introduced a new condition to water company licences to drive improvement in customer service.

• Funded partner workshops

  In February we held our annual workshops with our funded partners in the north and south of our region along with Bristol Water, Bournemouth Water and South West Water. A total of 32 attendees joined us from 23 organisations.

• Scope – Life Costs More report

  Scope, the disability charity, has asked us to support their mission to end the Disability Price Tag by sharing their new campaign and report findings.

• Supporting Stop Loan Sharks

  We are delighted to be awarded Partner Standard level recognition for our support in raising awareness of the dangers of using loan sharks.

• Round-up of the year 2023

  It's important we always look back on what we have achieved in the last year. We are really proud of the achievements we have made in partnership with the experts we work with every day so we can support our customers.

• Safe and well visits

  We have been successfully sharing data with Dorset and Wiltshire Fire and Rescue Service for more than six months.

• 100,000 households on our Priority Services Register

  Our Priority Services Register is vital to support customers who need that extra help, especially during emergencies. The Register helps us tailor our service to customers' specific needs, whether that's a bill in Braille or if they need bottled water delivered to their door if their water supply is interrupted.

• Kidney Care UK drop-in session

  As part of our partnership with Kidney Care UK, Wessex Water and Bristol Water attended a drop-in session at Southmead Hospital. We helped dialysis patients join our Priority Service Register.

• Wessex Water - Your water, your say event

  At the start of October 2023, we submitted our detailed business plan for 2025 to 2030 to the industry regulator, Ofwat, for assessment. In developing this plan, we talked to thousands of customers, businesses, and stakeholders to make sure it addresses their needs and priorities.

• Helping remote customers with Citizen Advice East Dorset and Purbeck's advice bus

  Due to the cost-of-living crisis, we've injected an additional £160,000 into the debt advice sector across our region to help ease capacity.

• Supporting customers living with chronic kidney disease

  In July, along with Bristol Water and Kidney Care UK, we had the pleasure of being invited to visit the Renal Dialysis Unit at Southmead Hospital in Bristol.

• Wessex Water Community fund

  We're looking to help projects that are at the heart of the communities we serve, and this fund aims to support community-based activities or projects that meet a local need and seek to improve the lives of local people who are most in need of support.

• SignLive is going live this month for our customers and staff

  We have partnered with SignLive to provide new ways for our customers who use British Sign Language (BSL) to contact our teams.

• Data share is now two-way

  We’re really pleased to announce that, as of 31 March 2023, we are now sharing our Priority Services information two ways with our local Energy Distribution networks.

• Working together to support kidney patients

  We have joined forces with Kidney Care UK, the UK's leading kidney patient support charity, and Bristol Water to support more than 200,000 people with chronic kidney disease in the South West of England.

• Vulnerability Awareness Week

  We’re really excited to announce we held our first Vulnerability Awareness Week (15-19 May).

• New Eligibility calculator

  As one of the actions from CCW affordability review and the need for a single application process, we have released a new Eligibility calculator on our customer website.

• Wiltshire Money

  We are the lead body for financial inclusion activity within Wiltshire and provide a network – and strategic framework.

• Funded partner workshops

  In January we hosted two workshops in the south and north areas of our region.

• Rural Cost of Living survey - your help needed

  A survey is being held in partnership with the Citizens Advice Rural Issues Group and we would appreciate your help in getting as many people as possible to complete it.