Thank you to all who attended our recent debt advice workshops in January. The workshops were attended by over 30 of our debt advice partners who work with us to support our customers who may be struggling financially.
During our annual workshops, we provide updates on our bills and our affordability schemes. This year, we also informed our partners of the progress we have made on our business plan and strategy to help customers in vulnerable circumstances.
Workshops were run during which partners were asked to provide feedback on a potential new initiative to shape an 'accredited agencies' scheme we are developing so that we automatically accept financial statements and to explore how they can help sign customers up to our Priority Services register
Both sessions were really productive and gave us some good insight into how we can continue to improve our current ways of working and develop our plans further to achieve the commitments we set out in our business plan with the end goal of helping as many customers as possible.
We will be sharing outcomes of the workshops with our funded partners over the coming months.
You can find out more about the support we offer and how we work with partners within this website.