Wessex Water Services Limited is committed to respecting and protecting your privacy.
Wessex Water Services Limited is owned by Wessex Water Limited and is part of the YTL group of companies. Our company registered office is at the Operations Centre, Claverton Down Road, Claverton Down, Bath BA2 7WW and our registered company number is 2366648.
Wessex Water Services Limited, as the company responsible for your personal information, is the Data Controller. We are registered with the Information Commissioner’s Office under registration Z7702288.
This Notice applies to customers, contractors, employees of contractors, prospective employees, referees and other people whose details you provide us with.
This Privacy Notice lets you know how and why we collect and use your personal information. This includes what you tell us about yourself and what we might learn about you from others. This Privacy Notice explains how we do this and tells you about your rights.
We are a company that is licensed to supply water and/or sewerage services to you and we need your information to provide these services to you and charge you for the water and services you use.
We explain how we use your information in more detail in the rest of this Notice which we hope you’ll read carefully.
We will be processing your information for a variety of different reasons but mainly to:
We may collect and use your personal data in the following ways:
You can decide to accept or reject our cookies by amending the cookies setting in your browser, but please be aware that doing this could hinder your user experience on our website.
For detailed information on the cookies we use and the purposes for which we use them see our
We’ll use your personal data in the following ways:
We will not share your personal data unless we have a legitimate interest or lawful reason to so. If we do have to share your information then we’ll keep it to a minimum to let the person or organisation do what we’ve asked or as the law requires. We may need to share your information with other organisations as follows.
We share your personal information with credit reference agencies so we can keep your records up-to-date, check if debt risks apply to you and manage our debt collection process.
Information that we give to credit reference agencies includes information held in our records, such as your name, date of birth, address or other relevant information.
Our sites (including car parks) may be monitored by CCTV and your image may be recorded for security purposes if you visit any of our sites. We use signs to confirm where a CCTV system is used. Images are retained for 28 days and then deleted.
We may use cameras to monitor the environment and work we are carrying out within our sites. Notices are displayed at the entrance to our sites to confirm when this is happening. Our employees may also be equipped with and operate ‘body cameras’ so work can be recorded during visits to your property.
We operate unmanned aerial systems which involve the use of drones fitted with cameras that can be switched on remotely to record images of our sites for inspection, mapping and public relations purposes.
How long we retain the images captured is dependent on the purpose they are being recorded for but we may be required to keep records for inspections indefinitely
The drones are operated by a licenced and commercially qualified drone pilot. When a drone is in use at our sites it is always kept within the pilot’s visual line of sight and we display signs confirming it is in operation and identify its operator through wearing high visibility clothing. The drones are operated above land owned by YTL group or where we have obtained express permission from the landowner or relevant local authority and not within 50 metres of a member of the public.
If you have any concerns relating to privacy and the use of our drones, please contact the Data Protection Officer at ‘email@example.com’.
All the information you give us is stored on our secure servers and if you chose to pay us by payment card then the transactions are encrypted. If we have given you a password (or you have chosen one) then you need to keep this password confidential. Please don’t share your password with anyone.
To get the best value for money when we improve our computer systems and websites, we use part of Wessex Water Group’s IT development services which are based outside of the European Economic Area. Some development projects may involve them working with your information. If this happens, we will take proper steps to keep your information safe through European Union approved contracts and by making sure your information stays protected within our own UK security arrangements using high standards of encryption in any transfer.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent to our site by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features designed to prevent someone who doesn’t have our authority to access it.
We will keep details about your use of our services for as long as you stay a customer of ours and then for 6 years after that as we may need to refer to it to sort out any differences or problems that arise after our relationship ends. We will need to keep anonymised information about water supply and/or sewerage at your property indefinitely due to our legal duty to keep these records.
We will normally ask you to apply for a vacancy via our online recruitment system. During the recruitment process, the information you give us may include your name, age, contact details, details of your education, your employment history, emergency contact details, immigration status, financial information (if we need to carry out financial background checks), documentary evidence of your identity and national insurance number. You may decide to share other information with us if you think it is relevant to your application. Where appropriate and in accordance with UK laws, we may also collect information related to your health, diversity information or details of any criminal convictions which we will need your agreement to use.
If we ask to collect information which we need your consent to gather and use then we’ll tell you why we need this and ask for your agreement to use it and tell you about how you can withdraw your agreement but we’ll let you know more about this if we need to ask you to give us this information.
Information we collect about you. As well as you giving us information, we may gather it from other organisations connected with your previous employment which hold it.
Information we receive from other sources about you and which we may share with them. We may ask for a reference from a person you have given as a referee. We may obtain details about you from other third party sources like ‘Linked-In’ and other job-related websites. We also have accounts on sites like Facebook and Twitter that you could use to give us personal information and through other on-line channels that become available to us. We may also receive information about you from past employers, educational establishments, examining bodies and employment and recruitment consultants who contact us or we contact.
We will use your personal data:
How long we will keep your information as a candidate. If you accept an offer of employment with us, we will keep your information for as long as you are employed by us and for six years after that. If your application is unsuccessful or you do not accept an offer of employment then we will keep only your application and assessment information. We will keep this for six months and will then destroy it.
How we use your information if you are a referee or contact. We will use your personal data:
You have a series of rights to do with the information we hold about you. These are:
Your right to be informed – this Notice is an example of this. We may need to update this Notice if we need to do something different with your information and so we may change it on our site. We will also provide you with details about how we use your information when we collect it from you.
Your right to rectification - it is important that the information we are holding is accurate and up to date so if you think any of your information is incorrect or needs updating then let us know and we will update it as soon as we can.
Your right of ‘access’ - you have the right to request a copy of the personal information that we hold about you. We may ask for a copy of your passport or driving licence and for a copy of a document that shows your address so we can give your personal information out. Please email requests to firstname.lastname@example.org or contact the Data Protection Officer whose details appear at the end of this Notice.
We have a calendar month to respond to your request for information. If we need more information to process your request, we will contact you to let you know.
Your right to erasure – customers who are individuals have the right to request that their personal information be deleted where there is no longer a legitimate purpose for it being processed.
Your right to information about automated decision making - if a human being isn’t involved in making a decision using your information and it’s done automatically, then you can ask us about how the decision is made. We don’t make decisions like this at the moment but if we start then we’ll let you know and tell you about why we’re doing it.
Your right to restrict processing – you have the right to ask us to restrict or suppress our use of your personal data. If we agree that we should stop processing it, we will still hold it but will not use it.
Your right to object – if you don’t want us to use your personal information any more then you can ask us to stop what we’re doing with it. Please bear in mind though that we need it to provide services to you and we may need to keep your data for a certain amount of time as we’ve explained above. You can also ask us not to use your personal data for marketing purposes. You can exercise this right at any time by contacting us at email@example.com or by contacting our Data Protection Officer whose details are at the end of this Notice. If you ask to stop using your personal information then we will contact you to confirm the position as there may be some circumstances where we will have to continue using it.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal data to these websites.
We will update this privacy notice from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our privacy notice in the future will be posted on our site and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.
If you’re not happy and have issues with the way we’ve dealt with your information or your rights then please let us know by contacting us as below. If you remain unhappy with our response then you can ask the Information Commissioner’s Office (ICO) to look into what we’ve done. They can be reached at ico.org.uk, by phone on 0303 123 1113 or by writing to ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Both Wessex Water and Pelican Business Services may monitor and record calls we make and receive in our contact centres for quality, security and training purposes. We may keep recordings for up to 5 years in case we need to resolve a dispute or difference between us.
Questions, comments and requests regarding this privacy notice are welcomed and should be emailed to firstname.lastname@example.org, or please write to:
The Data Protection Officer
Wessex Water Operations Centre
Claverton Down Road