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  • Accreditation for inclusive services

    As part our new ways of working, we've undertaken our very first fully remote audit for the British Standard for Inclusive Service. Wessex Water has been audited for this standard annually for the last five years which usually consists of a visit to our offices and meeting with a number of staff members across the business to discuss all the services we provide both for our customers and our employees to ensure inclusivity across these diverse groups. 

    Services we offer include: 

    • the Next Generation Text service for customers who are deaf or hard of hearing along with hearing loops in our offices for customers, visitors or colleagues who may need them
    • our translation service allowing communications to be tailored to a customer's first language if this isn't English
    • our diversity & inclusion working group within the business which is striving for continuous improvement in this area for both staff and customers.


    We're extremely pleased to announce that we have achieved this standard for the fifth consecutive year and are very thankful for the opportunity to continue with the assessment for this accreditation despite the current circumstances.

    We're always on the lookout for new opportunities to provide an inclusive service and are very open to the prospect of working in partnership to do so. If you have any suggestions of how we can do this please get in touch by emailing us at

    Accreditation for inclusive services