For Assist and Restart we expect customers to have received free independent debt advice and completed a financial budget as well as our application form. It enables us to provide the most appropriate solution, tailored to their own financial situation and ability to pay.
If you provide a debt advice service, you can apply on behalf of your client. You can do this using our
online form or by completing a help with your water bills application form – you can find these on our
Resources page.
If this is your first time using the online form, you will need to register for an account. Please
view this guide to help you create an account.
We have a dedicated social policy team who will talk to you directly.
If your client is with you or you have their permission to speak to us, the team will be happy to discuss their account with you. If you don’t, please ask your client to contact us to give their permission.
If you don’t provide a debt advice service but feel your client would benefit from Assist or Restart, please refer them to an organisation who can help them. You can
view all of our partners or you may know another organisation that you like to work with that provides debt advice.