A round-up of the year
I’m sure for all of us 2020 will be a year to remember, so we wanted to end the year on some highlights for us. It’s been a busy one!
Get Water Fit
We’ve launched a new tool called Get Water Fit to help our customers understand their water use, receive tailored advice on ways to save money off water bills and complete challenges to earn coins, which can be used to support some amazing charities.
Pension Credit discount research
Earlier this year we commissioned research into our Pension Credit discount, and how we can increase uptake for our customers.
Priority Services - we have changed the way we can sign up customers to our register
It’s important to us that we reach as many of our customers who have additional needs, so we have changed the legal basis on how we collect and store this information.