Wessex Water's PartnerHub

Helping you to support customers throughout our region.

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Welcome to Wessex Water's Partner Hub

We want to work with you to support customers throughout our region, particularly those who are having difficulty affording their water bills or who have additional needs that we should be aware of in our day to day services.

Our hub provides you lots of information about the support we offer and gives you access to resources to help you raise awareness and apply on behalf of our clients.

It should also encourage you to share good practice and ideas with each other.

If you represent an organisation interested in partnering with us, you can also find out more about the opportunities we provide and how you can work with us.

Latest news

Community Drop-Ins - Expanding our outreach

Since June 2024, our Outreach Coordinators have been making a real difference by bringing customer service directly to communities across our water supply region. Initially launched with two dedicated coordinators, the programme has now grown to include a third team member—ensuring full coverage across our customer area in partnership with Bristol Water and Bournemouth Water.

Wessex Water Community Fund

We're looking to help projects that are at the heart of the communities we serve, so this fund aims to support activities or projects that meet a local need and seek to improve the lives of local people who most require support.

WaterSure - DWP auto-enrolling

We know that managing household bills can be challenging, especially for families and individuals with higher water usage due to specific needs. That's why WaterSure remains one of our most important support schemes, helping eligible customers on a water meter by capping their bills.

Latest News

  • New Resources on Partnerhub

    We want to remind our partners about the range of support materials available on our Partnerhub site under the Resources tab - designed to help you better support customers and make the most of our services.

  • Mapping vulnerability on Partnerhub - coming soon

    We're developing a new set of data-driven maps to help identify where water-related support is most urgently needed across our region. These maps will draw on insights from national partners, Census data and advanced analytics to highlight areas where customers may be struggling with water bills or missing out on vital assistance available through our Priority Services Register (PSR).

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