Wessex Water's PartnerHub

Helping you to support customers throughout our region.

Welcome to Wessex Water's Partner Hub

We want to work with you to support customers throughout our region, particularly those who are having difficulty affording their water bills or who have additional needs that we should be aware of in our day to day services.

Our hub provides you lots of information about the support we offer and gives you access to resources to help you raise awareness and apply on behalf of our clients.

It should also encourage you to share good practice and ideas with each other.

If you represent an organisation interested in partnering with us, you can also find out more about the opportunities we provide and how you can work with us.

Latest news

BSI Kitemark for Inclusive Service

We recently achieved the BSI Kitemark for Inclusive Service (ISO 22458). This certification looks across all of the support we offer to customers who need extra help, both financial and non-financial, to make sure we are fully inclusive and accessible to all and our services meet best practice.

Our latest campaign to help customers in need

We recently ran a month-long campaign to raise awareness of the support available for those who need help paying their water bill.

Explore the new PartnerHub Vulnerability Map

We’re pleased to announce that our new set of data-driven maps is now available on the PartnerHub site! These maps are designed to help identify where water-related support is most urgently needed across our region.

Latest News

  • A major milestone for our smart meter rollout

    We've installed more than 10,000 smart-ready meters since we began rolling them out across Salisbury in September.

  • Community Drop-Ins - Expanding our outreach

    Since June 2024, our Outreach Coordinators have been making a real difference by bringing customer service directly to communities across our water supply region. Initially launched with two dedicated coordinators, the programme has now grown to include a third team member—ensuring full coverage across our customer area in partnership with Bristol Water and Bournemouth Water.

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