Apply for support
Find out more about our wide range of support schemes and how to apply.
Support available and how to apply
You can find out details of all of our support schemes below.
Apply for a water meter
If your client lives in an area supplied by Bristol Water please visit their website.
If your client lives in an area supplied by Bournemouth Water please visit their website.
Apply for Assist
Apply for Assist for organisations
Apply for discount for low income pensioners
If your client lives in an area supplied by Bristol Water please visit their website.
Apply for WaterSure Plus
If your client lives in an area supplied by Bristol Water please visit their website.
If your client lives in an area supplied by Bournemouth Water please visit their website.
Order free water saving devices
If your client lives in an area supplied by Bristol Water please visit their website.
If your client lives in an area supplied by Bournemouth Water please visit their website.
Apply for Flexiplan
Apply for Restart
Register for Priority Services
If your client lives in an area supplied by Bristol Water please visit their website.
If your client lives in an area supplied by Bournemouth Water please visit their website.
Apply for COVID Assist
If your client lives in an area supplied by Bournemouth Water please visit their website.
Apply for Assist or Restart
For Assist and Restart we expect customers to have received free independent debt advice and completed a financial budget as well as our application form. It enables us to provide the most appropriate solution, tailored to their own financial situation and ability to pay.
If you provide a debt advice service, you can apply on behalf of your client. You can do this using our online form or by completing a help with your water bills application form – you can find these on our Resources page.
We have a dedicated social policy team who will talk to you directly.
If your client is with you or you have their permission to speak to us, the team will be happy to discuss their account with you. If you don’t, please ask your client to contact us to give their permission.
If you don’t provide a debt advice service but feel your client would benefit from Assist or Restart, please refer them to an organisation who can help them. You can view all of our partners or you may know another organisation that you like to work with that provides debt advice.