We have developed one of the most extensive support programmes for low-income customers across the water industry. We offer tailored solutions based on a customer’s financial circumstances including a range of low-rate tariffs and schemes to help them afford their ongoing water charges, repay their debt and reduce their water and energy use.
We go the extra mile for our customers. And for those with additional needs perhaps due to age, disability, ill health, learning difficulties or mental ill health, we have Priority Services. We can offer extra help if the water supply is interrupted, a password scheme to protect against bogus callers, a nominee service, additional meter readings to help manage water use and bills and communication in braille, large print or an alternative language.
About us
We treat and supply drinking water to 1.4 million people and provide sewerage services to 2.9 million.
In the north west area (shown on the map in dark green) Bristol Water supplies water and Wessex Water provides sewerage services. Customers in this region receive a combined bill from BWBSL. Bristol Water and Wessex Water work together to help customers who are struggling to pay their water bills. We also provide sewerage services across the south east area (shown in dark green) where Bournemouth Water supplies water.
