Wessex Water foundation

Reminder: The closing date for the Wessex Water Foundation Community Fund applications is 22nd October.

About us

Support we offer

We want bills to be affordable for all our customers and make sure they receive excellent customer care.

We have developed one of the most extensive support programmes for low income customers across the water industry. We offer tailored solutions based on a customer’s financial circumstances including a range of low rate tariffs and schemes to help them afford their ongoing water charges, repay their debt and reduce their water and energy use.

We go the extra mile for our customers. And for those with additional needs perhaps due to age, disability, ill health, learning difficulties or mental ill health, we have Priority Services. We can offer extra help if the water supply is interrupted, a password scheme to protect against bogus callers, a nominee service, additional meter readings to help manage water use and bills and communication in braille, large print or an alternative language.

About us

Wessex Water treats and supplies drinking water to 1.2 million people and provides sewerage services to 2.5 million.

In the north west area (shown on the map in dark green) Bristol Water supplies water and Wessex Water provides sewerage services. Customers in this region receive a combined bill from BWBSL. Bristol Water and Wessex Water work together to help customers who are struggling to pay their water bills. We also provide sewerage services across the south east area (shown in dark green) where Bournemouth Water supplies water.

Meet our team

Head of Customer Policy

Kate Robbins

Hi I’m Kate, I started working for our billing company in 2002 , in February 2013 I joined the Customer Policy team here in Claverton. I love the variety in my role working with my team, stakeholders, partners and customers in vulnerable circumstances. It’s great to see progression and change through the years with everyone being involved in that journey.

Social Policy Manager

Anna Symonds

Hi, I’m Anna and I have worked at Wessex Water since 2012. My background is in customer service and operations. I love working in the community with our many partners. I am the relationship manager for our funded partners so I really enjoy developing our existing partnerships and making new ones too.

Customer Policy Manager

Claire Smith

Hi I’m Claire, my career began in the water industry in 2001, starting within the joint billing company of Wessex Water, and Bristol Water. I am passionate about creating the best experience for our customers and providing a service which is accessible and fit for all. I enjoy being able to drive change within our policies to ensure we reach those customers who need that extra support from us.