Recite Me - making our website accessible to everyone

If you find it difficult to read online or if English isn’t your first language, Recite Me can help you to access information easily on our website.

With Recite Me you can:

  • change the font type and size to make it easier to read
  • translate text into 90 different languages
  • change the colour background and contrast
  • listen to the text being read
  • download an audio file.

To find out what each button on the Recite Me bar does, see below.

We hope you enjoy using Recite Me which is just one of the solutions we offer through our Priority Services scheme to support customers with additional needs.

A guide to the Recite Me buttons

Button Description
Back: Rewind to the previous paragraph of text
Play: Click the Play button to read the text aloud
Forward: Skip forward to the next paragraph of text
Decrease: This will decrease the text size
Font: You can change the font that displays on the page
Increase: This will increase the text size
Colour: Change the background, text and link colours
Ruler: Click to enable the reading ruler
Screenmask: Will create a letterbox for focused viewing of a section of the page
Dictionary: Highlight and click on this to find the definition of the word
Translate: Translate text into a different language
Plain text mode: Remove images and view in plain text mode
Margins: Change the text dimensions by narrowing the width of the text column
Download audio: Highlight the text then click to download text as an audio file
Magnifier: Click and drag the magnifying glass to magnify text on the screen
Settings: Adjust your Recite settings
Reset: This will restore the default settings
User guide: Will give you an overview of the Recite Me Toolbar Features


Our aim is to ensure everyone can access our services and that we do not discriminate on the grounds of disability.

Standards compliance

By structuring our website in a logical way, it has been developed to make it accessible to as many users as possible.

Recite Me

Recite Me aims to make our website more accessible to everyone. If you find it hard to read online or English is not your first language, Recite Me will help you to access content on our website more easily. Recite Me allows you to change the size of the text, choose from 90 different languages and have the text read out to you. Find out how to use Recite Me.

Live chat

If you are deaf, hard of hearing or have speech difficulties our live chat service enables you to instant message with one of our team. They can help you if you have a query about your bill, your account or the services you receive from us. This service is available Monday to Friday, 8am to 8pm and Saturday mornings.


We have used Cascading Style Sheets (CSS) to control the visual layout of the site. If your browser does not support CSS or you choose to override our style sheet with browser settings, the site is still readable/usable.

Screen size

In all browsers holding down the CTRL button and scrolling the mouse wheel up and down will zoom the entire site up or down in size accordingly.


All images include the "ALT" attribute.


The primary sections of the site are always available via the main navigation menu that runs along the top of the page. The contents of these sections can be accessed via the side navigation.

If you have a question or comment about the accessibility of this site email - please do not use this email for billing or operational enquiries.

Recite me button