News

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• Changes to the WaterSure scheme

  We've simplified our WaterSure application process to reduce the effort of applying for support under medical grounds.

• Our updated vulnerability strategy

  As part of the customer-focused licence condition, Ofwat expects all companies to develop and maintain a vulnerability strategy.

• Ways we can help this winter

  We understand that winter can be a tough time financially, and we know it may impact more people this year due to the potential of losing winter fuel payments.

• Wessex Water Community Fund

  Applications are open for our Wessex Water Foundation Community Fund and we're looking to help projects that are at the heart of the communities we serve.

• Loan shark awareness

  Illegal Money Lending Team create posters and leaflets in 20 languages for communities that may struggle with loan sharks.

• Vulnerability awareness week - 27 to 31 May

  We have held our second Vulnerability Awareness Week. Our annual campaign aims to raise awareness to colleagues of the support Wessex Water provides for customers in need of extra help, plus the training available to help them do so.

• New community drop-in service launched for customers

  We have launched a brand new service to provide customers with the opportunity to speak to us in person if they have any queries about their bill, water or sewerage services.

• Renewed partnership with Kidney Care UK

  We are really pleased to announce we will be renewing our partnership with Kidney Care UK.

• Partnership with IE Hub and Bristol Water

  We have partnered with IE Hub, a leader in customer vulnerability and income expenditure solutions.

• Customer research with Blue Marble for our Vulnerability Strategy

  The objective of this research was to evaluate our strategy through the eyes of customers whom it is designed to support.

• Ofwat’s new customer-focused licence condition

  On 12 February, Ofwat introduced a new condition to water company licences to drive improvement in customer service.

• Funded partner workshops

  In February we held our annual workshops with our funded partners in the north and south of our region along with Bristol Water, Bournemouth Water and South West Water. A total of 32 attendees joined us from 23 organisations.

• Scope – Life Costs More report

  Scope, the disability charity, has asked us to support their mission to end the Disability Price Tag by sharing their new campaign and report findings.

• Supporting Stop Loan Sharks

  We are delighted to be awarded Partner Standard level recognition for our support in raising awareness of the dangers of using loan sharks.

• Round-up of the year 2023

  It's important we always look back on what we have achieved in the last year. We are really proud of the achievements we have made in partnership with the experts we work with every day so we can support our customers.

• Safe and well visits

  We have been successfully sharing data with Dorset and Wiltshire Fire and Rescue Service for more than six months.

• 100,000 households on our Priority Services Register

  Our Priority Services Register is vital to support customers who need that extra help, especially during emergencies. The Register helps us tailor our service to customers' specific needs, whether that's a bill in Braille or if they need bottled water delivered to their door if their water supply is interrupted.

• Kidney Care UK drop-in session

  As part of our partnership with Kidney Care UK, Wessex Water and Bristol Water attended a drop-in session at Southmead Hospital. We helped dialysis patients join our Priority Service Register.

• Wessex Water - Your water, your say event

  At the start of October 2023, we submitted our detailed business plan for 2025 to 2030 to the industry regulator, Ofwat, for assessment. In developing this plan, we talked to thousands of customers, businesses, and stakeholders to make sure it addresses their needs and priorities.

• Helping remote customers with Citizen Advice East Dorset and Purbeck's advice bus

  Due to the cost-of-living crisis, we've injected an additional £160,000 into the debt advice sector across our region to help ease capacity.