We’ve spent some time listening to our customers’ thoughts and concerns about how we can help the environment, protect our rivers and beaches, and make sure there is enough water in the pipes for generations to come.
We agree that there are improvements to be made, which means upgrading and building new infrastructure, as well as harnessing nature to improve water quality. Delivering these improvements will affect customers’ bills from 1 April 2025, so we want to help you plan ahead.
How much could bills increase by?
The balance of keeping bills affordable and deciding how much money we can invest into our infrastructure is decided with our regulator, Ofwat.
Ofwat recently issued its final decision for the 2025-2030 period. We are currently reviewing what this means for next year’s charges. However, based on Ofwat’s draft decision (published earlier this year), a two-person household with a water meter would see an increase of around £4 a month next year, or around £5 a month for those not on a meter.
Our full charges for next year will be confirmed by the start of February 2025, taking account of Ofwat’s final decisions on our investment plan. Find out more information on bill increases.
What should I do if my clients can’t afford their water bill?
Price rises are always unwelcome. If you think your client may struggle to pay their water bill, we can help in many ways.
Apply for support to help support your clients.
