Work with us

Find out about the partners who help us to support individuals and communities across our region.

Do you want to work with us?

Our partners work with us in many ways including:

  • raising awareness of our many affordability schemes and increasing take up
  • providing customers with expert and independent debt advice, benefits checks and income maximisation
  • alerting people to Priority Services and the extra care we can offer.

If you would like to work with Wessex Water, please get in touch.

Alternatively, if you would like us to attend an event you are holding, please email us with further details and we will contact you shortly.

Partner funding

Funding for debt advice

We fund partners who provide debt advice and apply for our main affordability schemes on behalf of their clients. Funding grants are determined by the volume of applications to our schemes in each year.

Grant application forms for existing partners are currently closed but if you are a new organisation and would like to apply for funding you can do so by completing our form.

Existing partner application form

New organisation application form

Quarterly reports

If your organisation currently receives funding from Wessex Water, or Wessex Water and Bristol Water, to provide holistic debt advice and apply for our affordability schemes on behalf of your clients you are required to submit quarterly reports.

The quarterly reports for 24/25 are due on:

Q1 - 12 July 2024
Q2 - 11 Oct 2024
Q3 - 10 Jan 2025
Q4 - 4 April 2025

Submit your quarterly report

Who we're working with

1625 Independent People

1625 Independent People supports young people aged 16 - 25 who are homeless or at risk of becoming homeless.


RNID is a charity supporting the 12 million people in the UK who are deaf, have hearing loss or tinnitus.

Advice UK

Advice UK is a registered charity supporting the UK’s largest network of independent advice services.

Age UK Bristol

Age UK Bristol works to improve the lives of older people in Bristol through a range of different services.


Auriga operates as a public benefit entity, dedicated to reducing financial hardship and helping customers in vulnerable circumstances. Auriga helps 1,000 people every day by assessing applications for financial help, assessments for Warm Home Discount schemes, energy scheme audits, water company social tariffs and providing debt and welfare advice. Our clients include leading UK utility companies, local authorities, charities and the NHS.

Bristol Dementia Action Alliance

Bristol Dementia Action Alliance are part of an “Alliance” of similar groups throughout the UK, working towards enabling their communities to become more Dementia aware.

Bristol North West Foodbank

Bristol North West Foodbank have been open for 8 years and during that time they have helped more than 32,250 people in a crisis, providing those who need help with 3 days of free emergency food.

Bristol Somali Resource Centre

The Bristol Somali Resource Centre (BSRC) is a community based organisation which supports people who are socially and economically disadvantaged in particular but not limited to people of Somali origin and heritage living and/or working within Bristol.

Centre for Sustainable Energy

Centre for Sustainable Energy is an independent national charity that shares knowledge and experience to help people change the way they think and act on energy.

Christians Against Poverty

Christians Against Poverty are passionate about releasing people from a life sentence of poverty, debt, unemployment and addiction. Working with the church to bring good news, hope and freedom to people in the UK.

Citizen Advice

Wessex Water works with over 16 local Citizen Advice branches who provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

East Bristol Foodbank

East Bristol Foodbank provides three days’ of nutritionally balanced emergency food and support to local people who are referred and in crisis. They are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

Faithworks Wessex

Faithworks Wessex is a local charity helping people get out of crisis and isolation.

First Steps Bath

First Steps Bath is a charity and social enterprise working alongside children and families to enhance communities and to change lives. Through the provision of high quality, inclusive childcare and support for families First Steps mission is to work in collaboration and partnership and ensure that whole communities thrive.

First Steps New Forest

First Steps New Forest work with families and children mainly from the local settled Gypsy/Traveller community who live in rural isolation, advocating on behalf of the community with outside agencies.

Grace Advocacy

Grace Advocacy provide a holistic and intuitive mix of advocacy and practical support that covers the core areas of income, housing, health care, disability, social care and debt.

Guide Dogs

Guide Dogs for the Blind exists to provide life-changing services to the 360,000 people who are registered blind or partially sighted, and the two million people in the UK living with sight loss.

Hope Debt Advice Service

Hope Debt Advice Service is run by a group of Christians from various local churches who have a desire to help and support their local community. The aim is to provide free, confidential, unconditional and impartial debt and budgeting advice.

Money Advice Liaison Group

The Money Advice Liaison Group (known as MALG), is a not-for-profit UK membership organisation whose purpose is to galvanise organisations to ‘work together to improve the lives of people with problem debt’.

Money Advice Trust

Money Advice Trust helps people across the UK to tackle their debts and manage their money with confidence.


Navigate’s work benefits those individuals and families facing financial hardship and exclusion by reason of youth, age, ill health, disability, financial hardship or another disadvantage in Somerset and Devon.

New Start Debt Advice

New Start Debt Advice (NSDA) is a Thornbury Churches Together initiative. The services offered by NSDA include debt advice, help with filling in forms, budgeting, advice on getting the right benefits and signposting to other agencies/organisations. All free of charge.

North Bristol Advice Centre

North Bristol Advice Centre provides free and independent advice and support in North Bristol and South Gloucestershire.

People First Dorset

People First Dorset are a user led charity who develop self-advocacy skills in three stages – coming together to make friends, learning to speak up and then leading change.

Rural England CIC

Rural England Community Interest Company exists because independent rural research has virtually stopped. The Community Company has therefore been set up to facilitate some continuing rural research on major issues.

Rural Services Partnership

The Rural Services Partnership (RSP) is a long-standing not-for-profit membership company Limited by Guarantee. The RSP is a component of the Rural Services Network (RSN). The RSP is the non-local government part of the RSN and works predominately with both the private and third sector service providers in rural England.

Working closely with the RSN’s local authority members, the RSP is the only national champion for rural services in England. The RSP works for the benefit of all rural sectors through a membership organisation which lobbies and advocates on behalf of rural service providers. The RSP lobbies for a fair deal for rural communities to maintain and enhance their social and economic wellbeing and viability.


Scottish and Southern Electricity Networks (SSEN) look after the wires and cables that supply electricity to your area, and fix power cuts as quickly and as safely as possible.

Wessex Water and SSEN both have Priority Services Registers and are working with partners to provide customers with one point of contact to sign up to both Priority Registers. Through collaboration there are opportunities to reach out to more customers in their shared geographical area to offer extra help and support.

For more information on their work, please contact stakeholder engagement manager, Alison Dean on

Second Step

Second Step are a leading mental health charity that’s been putting mental health first for people in Bristol and the South West for over 30 years.


Shelter helps millions of people every year struggling with bad housing or homelessness by providing advice, support and legal services. They also campaign to make sure that one day, no one will have to turn to Shelter for help.

South Bristol Advice Services

SBAS provides free, professional, confidential advice and information to residents of South Bristol seeking help with welfare benefits and debt.

St Paul's Advice Centre

St Paul's Advice Centre provides, free, confidential advice for the people of St Paul's and East Bristol.


StepChange is an independent charity dedicated to overcoming problem debt. The charity's advice is effective, tailored and importantly, free.

Talking Money

Talking Money is an independent charity dedicated to improving lives by tackling financial problems. The charity has been providing free, high quality advice and support to people in financial hardship for over 26 years.

The Brigstowe Project

Brigstowe’s vision is a world in which people living with HIV live long and healthy lives, free from poverty, stigma, prejudice and discrimination. Brigstowe’s mission is to enhance the quality of life for people living with HIV.

Trowbridge Debt Advice Service

Trowbridge Debt Advice Service provide a sustainable, face-to face money and debt advice service, which is free of charge, unconditional and confidential.

Brighter Places

Brighter Places are a community-based housing association working tirelessly to meet the need for affordable homes in a way which will help to regenerate our core communities and provide our residents with more than just a roof.

We Care Home Improvements

We Care Home Improvements the largest independent home improvement agency in the UK and their aim is for people to live comfortably and independently at home for as long as they choose.

National Grid

We operate the electricity distribution network of poles, overhead lines, underground cables and substations in the Midlands, South Wales and the South West. From time to time power cuts can happen for reasons beyond our control, but we always aim to fix them as quickly as possible.

Wessex Water and National Grid both hold have a free Priority Services Register, to provide extra support for those that need it, during a water or power outage. We are working together and with customers consent, share information so that once a customer is signed up to one register they can be automatically registered with the other.

Wiltshire Council

Wiltshire Council are the local authority for the Wiltshire area working to improve communities in the local area and particularly support residents who are struggling.

Wimborne Foodbank

Wimborne Foodbank support those in their local area struggling financially through the provision of 3-4 day emergency food parcels, budget coaching and debt advice and free courses on cooking and eating well on a budget.

Yeovil Debt Advice Centre

Yeovil Family Church run a free debt advice centre, aiming to help local people get back on their feet and take control of their finances.

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