We recently achieved the BSI Kitemark for Inclusive Service (ISO 22458). This certification looks across all of the support we offer to customers who need extra help, both financial and non-financial, to make sure we are fully inclusive and accessible to all and our services meet best practice.
Shahm Barhom, Group Product Certification Director at BSI said: "Achieving the Inclusive Service Kitemark is a clear demonstration of Wessex Water’s ongoing commitment to delivering inclusive services for all their customers. Organisations that take the time to understand consumer vulnerability and adopt flexible, inclusive approaches are better equipped to meet a diverse range of needs. This not only makes it easier for consumers to access products, services and information, but also empowers them to make informed decisions and achieve better outcomes."
We’re really proud of this achievement, and it’s a true reflection of our commitment to delivering an inclusive service to the highest standard. It shows the effort we put into making sure every customer feels supported and valued.
