In February we held our annual workshops with our funded partners in the north and south of our region along with Bristol Water, Bournemouth Water and South West Water. A total of 32 attendees joined us from 23 organisations.
At the workshops, we gave an update on all our current initiatives to raise awareness and increase uptake of our affordability schemes and Priority Services and looked at the growth in the number of customers receiving help across our region. We also discussed our regulator Ofwat’s new customer-focused licence condition.
We talked about the challenges that the debt advice sector has, any barriers they might be facing when helping clients and any improvements we can make. We will be working through the feedback and suggestions over the coming months.
Citizens Advice East Dorset and Purbeck attended with their advice bus. The bus enables them to extend their service, reaching more rural clients who might otherwise be excluded. They shared case studies of clients who have benefited from this initiative.
We always enjoy this annual event and the opportunity to catch up with our funded partners and it also allows them to network and share ideas.
