Working in partnership is crucial in enabling us to break down the barriers of engagement with customers. One of the four workstreams of our vulnerability strategy is Growing Partnerships.
This workstream is designed to increase the number and variety of our partners and to work with them to better engage with clients, who are our customers. We not only fund debt advice agencies, who refer on to our affordability schemes, but we also work with a wide range of other advice/support organisations to support customers in vulnerable circumstances. We currently work with more than 300 partners in whatever way they wish.
We know we could be doing more, especially during the current cost of living crisis. We also know it’s not easy to keep engaging with us if we haven’t reached out to you.
We want you to know we continue to have a wide range of schemes available for customers and can work with you in a wider variety of ways. This could be full debt-advice funding, exploring a project or data share, providing bespoke leaflets or flyers, or simply sending you a poster to pop up on a wall. We also have a social media pack, training materials and editorial text, and we can attend events to talk to customers face-to-face. So this is a plea to get in touch and work with us to support customers through the cost-of-living crisis.
